CA Unicenter ServicePlus Service Desk Client 6.0

Computer Associates International, Inc. – Shareware

Streamline Your IT Service Management with CA Unicenter ServicePlus

Minh Ong

01/27/2025

CA Unicenter ServicePlus provides an integrated service desk experience, enhancing IT support operations through its powerful ticketing and asset management capabilities.

The CA Unicenter ServicePlus Service Desk Client is a software developed by Computer Associates International, Inc. This software is designed to help businesses manage their IT services and support operations efficiently. It allows businesses to track, manage, and report on incidents, problems, changes, and service requests across their IT infrastructure.

With the CA Unicenter ServicePlus Service Desk Client, businesses can create and manage service requests easily through a single interface. Users can access the software through a web-based interface or a client application. The interface allows users to view the status of their service requests in real-time and submit new requests when needed.

The software offers a comprehensive set of features that includes incident management, change management, problem management, and knowledge management. Incident management lets businesses track and manage support requests from end-users, while change management helps them manage changes to their IT infrastructure. Problem management helps businesses identify and resolve underlying issues that cause incidents, while knowledge management allows them to capture and share knowledge across their organization.

the CA Unicenter ServicePlus Service Desk Client is a powerful tool for businesses looking to streamline their IT service management processes. Its intuitive interface and comprehensive feature set make it a popular choice for businesses of all sizes.

Overview

CA Unicenter ServicePlus Service Desk Client is a Shareware software in the category Miscellaneous developed by Computer Associates International, Inc..

The latest version of CA Unicenter ServicePlus Service Desk Client is 6.0, released on 02/18/2008. It was initially added to our database on 10/29/2007.

CA Unicenter ServicePlus Service Desk Client runs on the following operating systems: Windows.

CA Unicenter ServicePlus Service Desk Client has not been rated by our users yet.

Pros

Robust ticket management system for tracking and resolving issues efficiently
Customizable user interface for personalizing the experience based on user preferences
Automated workflows to streamline processes and increase productivity
Integration with other CA Unicenter modules for comprehensive IT service management
Analytics and reporting features for monitoring performance and identifying trends

Cons

Steep learning curve for new users due to complex features and functionalities
High initial setup and customization costs for tailored implementation
Limited out-of-the-box functionality may require additional development or configuration
Occasional performance issues or system instability with larger deployments

FAQ

What is CA Unicenter ServicePlus Service Desk Client?

CA Unicenter ServicePlus Service Desk Client is a software application developed by Computer Associates International, Inc. It is designed to provide a user-friendly interface for IT service desk operations and support.

What are the key features of CA Unicenter ServicePlus Service Desk Client?

Some key features of CA Unicenter ServicePlus Service Desk Client include incident management, problem management, change management, knowledge base integration, and reporting capabilities.

Is CA Unicenter ServicePlus Service Desk Client customizable?

Yes, CA Unicenter ServicePlus Service Desk Client can be customized to meet the specific needs and workflows of an organization. It offers configuration options and extensibility through various customization mechanisms.

Can CA Unicenter ServicePlus Service Desk Client integrate with other ITSM tools?

Yes, CA Unicenter ServicePlus Service Desk Client provides integration capabilities with other IT service management (ITSM) tools and systems. It supports standard protocols and APIs for seamless integration.

What platforms does CA Unicenter ServicePlus Service Desk Client support?

CA Unicenter ServicePlus Service Desk Client is designed to run on various platforms including Windows, Linux, and Unix. It also supports web-based access for enhanced accessibility.

Does CA Unicenter ServicePlus Service Desk Client provide mobile access?

Yes, CA Unicenter ServicePlus Service Desk Client offers mobile access options, allowing users to access service desk functionality from their smartphones or tablets.

Can CA Unicenter ServicePlus Service Desk Client automate repetitive tasks?

Yes, CA Unicenter ServicePlus Service Desk Client provides automation capabilities to streamline and automate repetitive tasks within the service desk environment, reducing manual effort and improving efficiency.

Is CA Unicenter ServicePlus Service Desk Client scalable?

Yes, CA Unicenter ServicePlus Service Desk Client is designed to scale and support the needs of small to large enterprises. It offers options for scalability and performance optimization.

What kind of reporting capabilities does CA Unicenter ServicePlus Service Desk Client offer?

CA Unicenter ServicePlus Service Desk Client offers comprehensive reporting capabilities, allowing users to generate custom reports, track key metrics, and monitor service desk performance.

Is CA Unicenter ServicePlus Service Desk Client supported by Computer Associates International, Inc.?

Yes, CA Unicenter ServicePlus Service Desk Client is developed and supported by Computer Associates International, Inc., a leading provider of IT management software and solutions.

Minh Ong

I'm Minh, a software engineer and author with a passion for exploring and writing about the latest in software and technology. With my experience in software development and a specialization in software updates and content creation, I bring a deep understanding of the tech landscape to my reviews and articles. My focus is on providing you with comprehensive insights into general software topics and the latest industry news.

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